Privacy Policy

1. Data Controller

The data controller for personal data collected through this website is:

Dark Matter Networks O.E.
Greece
ΓΕΜΗ: 181275427000
Email: info@dmnetworks.gr

2. What Data We Collect

We collect personal data only when you actively provide it to us:

• Contact information — name, email address, and company name when you request a quote or contact us via email
• Project details — technical requirements, descriptions, and other information you include in your communications with us
• Client portal data — account credentials and service-related data when you use our client portal at my.dmnetworks.gr

We do not collect personal data passively through our website except through analytics as described in Section 5.

3. How We Use Your Data

We use your personal data exclusively for the following purposes:

• Responding to inquiries — to reply to your quote requests or messages
• Delivering services — to perform the services agreed upon in our service agreements
• Account management — to manage your access to the client portal
• Legal compliance — to meet our obligations under Greek and EU law, including tax and accounting requirements

We do not use your data for marketing purposes unless you explicitly consent. We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:

• Contract performance — processing necessary to deliver services you've engaged us for (Art. 6(1)(b) GDPR)
• Legitimate interest — processing necessary for our legitimate business interests, such as responding to inquiries and improving our services (Art. 6(1)(f) GDPR)
• Legal obligation — processing required by Greek tax, accounting, or telecommunications law (Art. 6(1)(c) GDPR)
• Consent — where we rely on your consent, you may withdraw it at any time (Art. 6(1)(a) GDPR)

5. Analytics

We use Google Analytics (Google Ireland Limited) to understand how visitors interact with our website. Google Analytics collects:

• Pages visited and time spent on site
• Referral source (how you found us)
• General geographic location (country/city level, not precise)
• Device type, browser, and operating system

Google Analytics uses cookies to collect this information. The data is processed by Google in accordance with their Privacy Policy. IP addresses are anonymized before storage.

Our Google Analytics property ID is G-V9Y5CQ0JXF.

6. Data Storage and Security

Your personal data is stored on infrastructure within the European Union. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

• Encrypted communications (TLS/HTTPS) for all website and email traffic
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our systems and processes

7. Data Retention

We retain your personal data only as long as necessary:

• Inquiry data — retained for up to 12 months after our last communication, unless a service engagement begins
• Client data — retained for the duration of the service engagement and for up to 5 years afterwards to meet legal and accounting obligations
• Analytics data — retained for 14 months in Google Analytics

8. Your Rights

Under the GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — request that we limit our processing of your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at info@dmnetworks.gr. We will respond within 30 days.

9. Third-Party Processors

We may share your data with the following categories of third-party processors, all of which are GDPR-compliant:

• Google (Analytics) — website usage statistics
• Cloudflare — website hosting and content delivery
• Email providers — for delivery of communications

We do not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, such as EU Standard Contractual Clauses.

10. Cookies

Our website uses the following cookies:

• Google Analytics cookies (_ga, _ga_*) — used to distinguish users and sessions. Expire after 2 years and 24 hours respectively

We do not use cookies for advertising, tracking across other websites, or profiling. You can disable cookies through your browser settings at any time.

11. Supervisory Authority

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):

Hellenic Data Protection Authority
Kifisias 1-3, 115 23 Athens, Greece
Phone: +30 210 6475600
Website: www.dpa.gr

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact

For any privacy-related questions or requests, contact us at:

Dark Matter Networks O.E.
Email: info@dmnetworks.gr
ΓΕΜΗ: 181275427000
ΕΕΤΤ: 25-093